Three-tier help
BuildHub includes a layered support system so you get answers faster:
- Help / Tutorials — short video walkthroughs for common tasks.
- Community Forum — public Q&A. Anyone can reply, upvote, and mark an accepted solution. Attach screenshots when asking layout questions.
- Support Tickets — private threads with the admin team for bugs, billing, or account access.
Best practice
Search the forum first. If the issue involves personal account data or payments, open a ticket instead of posting publicly.